PRIVACY POLICY
This Privacy Policy explains how Victoria Okoro, trading as MEM Label, collects, uses, and protects personal data when you visit our website or interact with us.
We respect privacy. We collect only what is necessary.
01 — Who We Are
MEM Label is a brand development studio based in London, United Kingdom.
For data protection purposes, MEM Label is the data controller.
CONTACT:
Email: contact@thememlabel.com
02 — Information We Collect
We may collect the following information:
- • Name and contact details (such as email address)
- • Information you submit through contact forms or booking tools
- • Newsletter subscription details
- • Technical data such as IP address, browser type, and usage data
- • Any information you choose to share during enquiries or consultations
We do not knowingly collect data from children.
03 — How We Collect Information
Information is collected when you:
- • Book a consultation (e.g. via Calendly)
- • Subscribe to our newsletter
- • Contact us through the website
- • Browse the website (via cookies and analytics)
04 — How We Use Your Information
We use your information to:
- • Respond to enquiries
- • Manage bookings and consultations
- • Deliver services
- • Send occasional editorial or studio updates (where consent is given)
- • Improve website performance and experience
- • Comply with legal obligations
We do not sell personal data.
05 — Legal Basis for Processing
Under UK GDPR, we process personal data based on:
- • Consent (e.g. newsletter subscriptions)
- • Legitimate interests (e.g. responding to enquiries)
- • Contractual necessity (where services are provided)
- • Legal obligations
06 — Data Sharing
We may share data with trusted third-party service providers, such as:
- • Scheduling tools (e.g. Calendly)
- • Email platforms
- • Website analytics providers
- • Website hosting providers
These providers process data only on our instructions and in accordance with applicable law.
07 — Data Retention
We retain personal data only for as long as necessary:
- • To fulfil the purposes described
- • To meet legal, accounting, or reporting requirements
08 — Your Rights
You have the right to:
- • Access your personal data
- • Request correction or deletion
- • Withdraw consent at any time
- • Object to or restrict processing
- • Lodge a complaint with the UK Information Commissioner's Office (ICO)
Requests can be made by contacting us directly.
09 — Cookies
We use cookies to understand how the site is used and to improve functionality.
You can control cookies through your browser settings. A separate Cookie Policy may apply if advanced tracking is used.
10 — Data Security
We take reasonable technical and organisational measures to protect personal data. No system is entirely secure, but care is taken to minimise risk.
11 — Changes to This Policy
This policy may be updated occasionally. The latest version will always be available on this page.